Privacy Policy

MH Dawakhana ("we", "our", or "us"), operating at Shop no D4, Block D, Shah Rukn e Alam Colony, Multan, Pakistan, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. By using our website, you agree to the terms of this policy.

1. Information We Collect

Personal Information You Provide:

• Full name and contact number
• Email address (for account creation and order confirmation)
• Delivery address and city/region
• Order history and purchase details

Automatically Collected Information:

• IP address and browser type (via server logs)
• Pages visited and time spent on our website
• Device type and operating system

We do NOT collect payment card information. All orders are Cash on Delivery (COD). No financial data is processed or stored on our servers.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmation and delivery status emails
• Contact you regarding your order via phone or WhatsApp
• Respond to your inquiries and customer support requests
• Improve our website, products, and services
• Comply with legal obligations under Pakistani law

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We share your information only in the following limited circumstances:

• Courier Services: Your name, phone number, and delivery address are shared with our courier partner to fulfil your order.
• Email Service: We use Resend to send transactional emails. Your email address is processed through their service.
• Legal Requirements: We may disclose your information if required to do so by Pakistani law or in response to valid legal process.

4. Data Storage & Security

Your data is stored securely on Neon PostgreSQL database servers hosted in the United States. We use industry-standard security measures including:

• HTTPS encryption for all data transmission
• Bcrypt password hashing (we never store plain text passwords)
• Secure authentication via NextAuth
• Regular security audits of our codebase

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies

We use essential cookies only:

• Session cookie: To keep you logged in during your visit
• CSRF token: To protect against cross-site request forgery

We do not use advertising cookies, tracking pixels, or third-party analytics cookies. You may disable cookies in your browser settings, but this will prevent you from logging in or checking out.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to processing of your personal data

To exercise any of these rights, contact us at info@mhdawakhana.com or via WhatsApp at +92 304 7441466.

7. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: